As we begin a new year, now is a good time to plan how you’ll recognize and celebrate your highly dedicated workforce in 2025. As a technology provider in the human services space, we know how essential it is to not only acknowledge the hard work of DSPs, but to explore ways we can deliver technology to further support and empower them.
1. Implement AI-Powered Clinical Documentation
One effective way to support DSPs is by leveraging Artificial Intelligence (AI)-powered documentation. Advanced technology like Bells AI documentation assistant can streamline the documentation process, reducing administrative burdens and allowing DSPs to focus more on direct care. Such AI tools can automatically capture and organize support notes, ensuring accuracy and compliance while saving valuable time as well as allowing for better communication among teams and stakeholders.
2. Adopt Intuitive, Clinically Informed Workflows
As of 2023, ANCOR estimated that approximately 1.3 million DSPs are working across the United States. Providing DSPs with intuitive and clinically informed workflows greatly enhances efficiency and job satisfaction. Workflows designed specifically for I/DD organizations can simplify complex tasks, reduce errors and improve overall care delivery.
By aligning technology with their unique workflow needs, DSPs can navigate their responsibilities more effectively, leading to better outcomes and reduced burnout.
3. Utilize Technology Built by Providers, for Providers
Investing in technology solutions developed by providers for providers ensures that tools are designed to the specific needs of DSPs and the individuals they serve. Such technology understands the nuances of workflows and aligns with the requirements, leading to better adoption rates and more meaningful support.
4. Incorporate Augmented Assessments
Augmented assessments and real-time clinical documentation recommendations offered in AI-powered tools can significantly enhance the way DSPs interact with individuals and their stakeholders. These tools provide real-time suggestions on which questions to ask, adapting based on individual responses. Such an individualized approach innovates beyond cookie-cutter assessments, coaching DSPs through each interaction to gather the most relevant information needed for the development of a personalized support plan.
Supporting DSPs also means providing access to integrated solutions tailored to the individuals you support. Platforms like Rethink for Applied Behavior Analysis (ABA) or behavior-tracking workflows offer resources designed for support services.
Additionally, workforce management tools such as Electronic Visit Verification (EVV) and mobile solutions can streamline scheduling, compliance and communication tasks, reducing administrative overhead.
Looking Ahead
Let’s take action to empower DSPs with the tools and support they need to continue their exceptional work. By embracing advanced technologies and community-tailored solutions, we can enhance their ability to provide compassionate, effective support. Together, we will make a meaningful difference in the lives of DSPs and the individuals they serve.
Tricia Zerger is the Senior Director of Human Services at Netsmart
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