Exhibitor Service Center

Each exhibit space includes:

• One 8’ x 10’ space that includes one draped table (6’ long, 30” tall), two chairs and one trash can.
• Pipe-and-drape between your exhibit and those of adjacent exhibitors.
• One sign identifying your company name.
• Two all-access conference badges.
• Inclusion in the exhibitor listing located on the ANCOR Connect ’24 mobile app.
• Inclusion in the exhibitor listing located in the printed ANCOR Connect ‘24 program guide.
• Inclusion in the exhibitor listing located on ANCOR’s website.
• A full conference attendee list, furnished following the conclusion of the conference.

Monday, April 8, 2024

12:30-3:30 pm
Exhibit Setup

4-5 pm
Exhibit Hall Open

6:30-7:30 pm
Welcome Reception in the Exhibit Hall

Tuesday, April 9, 2024

8 am-4:30 pm
Exhibit Hall Open

8-9 am
Continental Breakfast in the Exhibit Hall

4:30-5:30 pm
Exhibit Tear Down

Throughout the day on Tuesday, there will be various networking breaks in the Exhibit Hall. For a detailed overview of the ANCOR Connect ’24 schedule, please visit the Agenda tab of the ANCOR Connect 2024 website.

All confirmed exhibitors should have received an email from ANCOR with guidance on how to register personnel (each exhibit space gets two full registrations). If you have not completed this action yet, you are encouraged to get that done. And if you find that your personnel change between now and ANCOR Connect? No worries, all personnel changes will be made onsite at exhibitor registration, where you will be printing out your name badges.

Upon arrival at the Santa Fe Community Convention Center on April 8, you will find a dedicated registration area for all exhibiting companies, staffed to accommodate our valued ANCOR Connect ’24 exhibitors. This will be the only location for exhibitors to register.

All ANCOR Connect ’24 exhibit tables must be staffed during official exhibit hours by designated representatives, all of whom must be registered and wear the provided name badges while in the exhibit area.

Exhibiting companies request and obtain name badges at the exhibitor registration area upon arrival at the Santa Fe Community Convention Center. This will be for distribution only to the exhibiting company’s employees who will staff their exhibit space during exhibit hall hours. Name badges will include the employee’s name and the exhibiting company’s name. Exhibitors must wear name badges at all times to access the various components of the conference, including education and plenary sessions.

Once you provide the names of your exhibit personnel, no changes can be made prior to the event. Any changes to those names will be made onsite upon arrival at the ANCOR Connect exhibitor registration area at the Santa Fe Community Convention Center.

Note: Name badges will not grant exhibit personnel access to special ticketed events, such as the ANCOR Foundation Reception; separate tickets for these events are available for purchase.

Shipping to ANCOR Connect ‘24

All exhibitor packages should be scheduled to arrive within 48 hours of exhibit set up, no earlier than April 5 and no later than April 8.

All exhibitor packages will be stored together in the Santa Fe Community Convention Center service area. On the morning of Monday, April 8, all exhibit packages will be delivered to the exhibit hall location.

Note: No exhibitor pallets can be delivered to the Santa Fe Community Convention Center. If an exhibitor sends materials via pallet, they must work directly with the UPS Store in Santa Fe for drayage. The Convention Center will not accept pallets, only boxes and other packages. Please see the attached UPS flyer for that specific guidance.

The Santa Fe Community Convention Center reserves the right to refuse acceptance of packages that appear to be damaged and assumes no liability for the condition of the contents of any package.

To ship your boxes to Santa Fe for ANCOR Connect ’24, please use the following address:

Santa Fe Community Convention Center
201 West Marcy Street
Santa Fe, NM 87501
Attn: Melissa Glick
Event: ANCOR Connect ‘24
Exhibit space number:

Shipping Home Following ANCOR Connect ‘24

Any exhibit packages needing to be shipped home by exhibitors must be packed and labeled per the exhibitor’s needs, with pickup already pre-arranged by the exhibitor with either UPS or FedEx.

Carts will be available in the exhibit hall during tear down. Each exhibitor will place its packages on a cart for handling and return shipping, although packages will be denied pickup unless properly labeled per instructions provided here.

The Santa Fe Community Convention Center does not manage return shipments; each exhibitor must coordinate its own return shipping.

Pickup Address
Please use this pick-up address for instructions you give to UPS or FedEx (the exhibitor’s preferred shipping provider):

Santa Fe Community Convention Center
201 West Marcy Street
Santa Fe, NM 87501

Please note that package pickup is available Monday through Friday from 9 am until 4 pm.

All shipping-related questions should be referred to Christy Andrews via email.

ANCOR is offering exhibitors electronic lead retrieval functionality through LeadPod Pro for a nominal fee of $400 (reduced fee of $250 for ANCOR National Partners). This functionality enables exhibitors that opt in and pay the fee to scan conference attendees’ badges and collect their essential contact information.

The deadline to opt into lead retrieval is March 20, 2024. Information on how to participate has been sent to all exhibitors, but if you have additional questions, please contact Mariana Nork.

Exhibit spaces do not have electricity to plug your displays and devices into by default, and there are very few power outlets along the outsides of the Exhibit Hall. However, the Santa Fe Community Convention Center is able to run power to your booth for a nominal fee of $150 (payable to ANCOR, which will pay the Convention Center on your behalf). The fee covers both days of the exhibiting hours (i.e., April 8 and 9).

If you require access to electricity at your booth, you can amend your exhibitor registration to order and pay by following these steps:

1. Visit our registration website and log in using your ANCOR credentials (i.e., the same email address and password you use to log into ANCOR.org, the ANCOR Connected Community, etc.).
2. From the Account menu in the upper, right-hand corner of the screen, select “Order History.”
3. Under “Exhibit Booth,” select “Manage Add-Ons.”
4. Follow the on-screen instructions to add electricity to your cart. Then, proceed to your shopping cart to complete the purchase.

ANCOR will once again have a “Building Together for Better Schools” activity and friendly competition at ANCOR Connect, with school supplies donated by our wonderful exhibitors. Communications will be sent to exhibitors via email, but if you are ready to get started and commit to donating school supplies:

1. Follow this link to contribute school supplies of your choice. Given our anticipated attendance, we recommend you sign up to bring a total of 200-500 pieces; you can bring that quantity of a single item, or sign up to bring smaller quantities of multiple items.
2. Have the supplies you signed up for available to give away at your exhibit booth. You can either bring the supplies with you or ship them to yourself when you ship your exhibit supplies. Either way, be sure to have them at the ready, as conference participants will be eager to visit you in the Exhibit Hall.

In addition to having an exhibit space at ANCOR Connect ‘24, ANCOR offers a wide array of additional opportunities to brand your products and services, by sponsoring a component of the conference, an event, visible signage, or swag products that will be available at the conference registration desk. If you are interested in learning more and signing up to get this additional recognition, please follow this link: ANCOR Connect Sponsor and Branding Opportunities

You can also email Mariana Nork to discuss what might be the best fit for your company, based on your marketing objectives.

ANCOR wants all exhibitors at ANCOR Connect ’24 to have a positive experience. In that spirit, all confirmed exhibitors are invited to participate in a Zoom meeting with ANCOR staff to help you “supercharge” your ANCOR Connect ’24 exhibiting experience on March 13 at 1 pm EDT.

The session, which will be recorded and made available to exhibitors who are unable to participate at the scheduled time, is strongly encouraged so you can get the latest updates on conference details and how to make the most of your time in Santa Fe. All confirmed exhibitors will receive a Zoom meeting invite.

Hotels & Lodging

ANCOR has room blocks at a number of hotels in close proximity to the Santa Fe Community Convention Center. Each exhibitor is responsible for making their own hotel reservations. For room block information, please visit the Hotel & Travel tab of the ANCOR Connect ’24 website.

Airport & Ground Transportation

Please visit the Travel tab of the ANCOR Connect ‘24 website for information about getting to and from the ANCOR Connect venues from Albuquerque International Sunport and/or Santa Fe Regional Airport.

General Guidelines

• An exhibit is preferred to be tabletop with a display (on top of the table).
• A display can be full length from the ground up, but if positioned behind the table or taking the place of the table, and the overall dimensions do not exceed the dimensions of the exhibit space.
• ANCOR reserves the right to refuse (onsite at the conference) any oversized exhibits that do not conform to the above sizes.
• ANCOR allows a maximum of three exhibit booth staff at each table at any given time (all must be fully registered).
• The venue will vacuum the exhibit hall in the evenings as necessary, but table cleaning should be done by the exhibitor.

Exhibit Acceptance

ANCOR reserves the right to accept or reject an exhibitor based on space limitations, relevance, appropriateness, or other criteria. Participation in the ANCOR Connect ’24 exhibit hall implies acceptance of these policies.

Use of Exhibit Space

Exhibitors must confine all demonstrations or promotional activities to the limits of the exhibit space. Interference with the light and space of other exhibitors is prohibited. Exhibitors must keep sound equipment and noise low to avoid disturbing the conference and other exhibitors.

Unoccupied Space

ANCOR reserves the right to sell or occupy reserved space if said exhibit space remains unoccupied as of the inspection deadline of 4 pm on Monday, April 8.

Exhibit Access

ANCOR reserves the right to limit access to the Exhibit Hall to anyone during times when the show is not officially open.

All exhibit spaces are assigned by ANCOR and the layout and exhibit space numbers are given to all confirmed exhibitors. Exhibitors will receive an email from ANCOR (before mid-February) with the booth number and placement, along with a copy of the floor plan for planning purposes.

Please be assured that the assigning of spaces is done thoughtfully by taking into consideration (1) organization type (i.e., National Partner, ANCOR member, all others); (2) the order in which payment of exhibit fees occurs; and (3) the proximity of other exhibitors that are direct competitors.

Refund Policy

If, after registering and paying, an exhibitor is no longer able to attend ANCOR Connect ‘24, a request must be made in writing to ANCOR no later than March 8, 2024. The exhibitor fee will be refunded less a $250 administrative fee. There will be no refunds made after March 8, 2024.

Cancellation Policy

If a situation should arise in which ANCOR postpones or cancels ANCOR Connect ’24 for any reason, the following cancellation policy will take effect:

• If the conference is moved from the original date to a new date within the same calendar year, and the exhibitor is unable to attend on those new dates, a full refund will be granted.
• If the conference is canceled entirely and will not occur within the same calendar year, a full refund will be granted.
• If the conference moves to a completely virtual event, the following cancellation policy will take effect and the exhibitor will have the option to (a) participate as a virtual exhibitor, or (b) receive a full refund upon written request.

Please note the following information if your company uses an outside vendor to complete setup and tear down of your exhibit area.

• The exhibitor must let ANCOR know ahead of time which vendor(s) have been contracted by the exhibitor.

• ANCOR will not deal directly with any vendors working on behalf of companies that are exhibiting; ANCOR will communicate only with registered and confirmed exhibitors.
• If a vendor contacts anyone at ANCOR, they will be directed back to the confirmed exhibitor.
• If you use an outside vendor, it is your responsibility to convey all hours, guidance, and policies directly to your vendors.

• If you have a vendor contracted to set up your exhibit space, they must do so during the stated hours; there will be no exceptions made and they may be asked to leave and then return during the published hours for setup or tear down.
• The confirmed exhibitor has ultimate responsibility for ensuring the exhibit space is completed by 3:30 pm on Monday, April 8. No construction will be allowed after that time.
• There is no registration needed for your vendor; upon arrival at the Santa Fe Community Convention Center the vendor should go directly to the exhibit hall and right to your exhibit space (exhibitors will be given their exhibit space numbers several weeks prior to conference).
• The vendor should not have any expectations of ANCOR staff or the Santa Fe Community Convention Center staff; the vendor will work directly with the exhibitor.

Security will not be provided by ANCOR, the Santa Fe Community Convention Center, or any of the contracted hotels at which exhibitors may stay. Please do not leave valuables unattended at any time.

All exhibitors understand that neither ANCOR nor the ANCOR Connect ’24 exhibit venue maintains insurance covering the exhibitor’s property or lost revenue and it is the sole responsibility of the exhibitor to obtain such insurance.

Absolutely no hot food or food preparation is allowed in the Santa Fe Community Convention Center. An exhibitor may distribute pre-packaged candy only at their designated exhibit space.

Absolutely no alcohol may be served or given away in the Exhibit Hall.

ANCOR has secured wireless internet access at the Santa Fe Community Convention Center for all ANCOR Connect participants. There is no need to place a special order, nor are there any charges associated with its use.

There is no business center at the Santa Fe Community Convention Center.

The Convention Center may be able to make copies for exhibitors upon request, but there will be a nominal fee that the exhibitor will pay directly to the Convention Center.

Any additional booth service requests should be directed to Christy Andrews via email.

Please be assured that ANCOR does not sell its exhibitor or attendee lists to any outside entities.

If you receive an email that does not come from an official ANCOR email address offering to sell you the ANCOR Connect exhibitor or attendee list, please treat it as spam as ANCOR has no relationship with the sender.

For the purpose of the Exhibit Hall, the only company ANCOR partners with is HelmsBriscoe. As an exhibitor, you will occasionally receive an email from Christy Andrews, who is an official ANCOR agent. All other emails will come from an address within the ancor.org domain.