Operational Manager

Position Summary

A LITTLE ABOUT US:

At Dungarvin, we’re not just a national company; we’re a family of caring, passionate, and dedicated team members working together nationwide to offer top-notch, community-based support. Our mission is simple: respecting and responding to the choices of people in need of supports. We’re here to provide exceptional assistance to individuals with intellectual and developmental disabilities, as well as those facing mental health, behavioral, or significant medical challenges.

WE OFFER:

• Starting Salary $69,000 annually with increases at 6 months and 1 year
• $5,000 Retention Bonus
• 401(k) plan
• FREE Life Insurance & FREE Long-term Disability
• Job mobility options within Dungarvin’s 15 states of services
• PTO that increases with tenure
• Pet Insurance
• Medical, Dental, and Vision (Domestic partners eligible for Dental).
• Supplemental Insurance, Flex Spending, and HSA Accounts
• Mileage reimbursement
• Referral Bonus Program

The operational manager’s schedule needs to be flexible to accommodate various program, personnel, and organizational needs, including after-hours, weekend emergencies, and phone calls.

Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.

Qualifications

Must meet Designated Manager qualifications in accordance with the 245D requirements
• 4-year degree in a human service field and a minimum of 1-year direct care experience
• Minimum of 5 years of supervisory and personnel management experience
• Valid driver’s license with acceptable driving record
• Current auto liability insurance with reliable transportation

Roles & Responsibilities

Take charge of managing and overseeing services, staff, and facilities, ensuring a high standard of care and seamless coordination of organizational services. You’ll play a key role in upholding and promoting Dungarvin’s mission, making a meaningful impact every day!

• Quality and Program Management: Oversee service quality, maintain regular contact with individuals served and their support networks, manage support plans, and address complaints. Ensure programs meet licensure and certification standards and conduct evaluations and audits.
• Financial Management: Ensure programs meet financial targets, manage budgets, and address financial needs. Collaborate on budget development and manage accounts receivable and expenditures.
• Personnel Management: Supervise program managers, oversee hiring, training, and performance evaluations, and manage staff schedules and payroll.
• Residential programs Ensure the maintenance and safety of facilities, comply with regulatory standards, and manage risk.
• Professionalism and Leadership: Promote the organization’s mission and values, represent the organization professionally, and participate in workgroups and committees.

The role requires strong leadership, organizational, and communication skills to ensure the delivery of high-quality services and the achievement of organizational goals.

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