On October 19, White House Office of Public Engagement Senior Associate Director Maria Town sent out the following message:
Today, the Obama Administration announced new actions to spur competition in the airline industry and give consumers the information they need to make informed choices, and the Department of Transportation announced the enhanced protections for air travelers and actions to promote airline competition. These actions are a result of an executive order issued by President Obama directing federal agencies to identify specific actions to relieve undue burdens on competition and better inform consumers.
One of the biggest parts of these enhanced protections are the new protections for air travelers with disabilities. The largest U.S. airlines will be required to report on how often they mishandle wheelchairs so air travelers with disabilities can easily compare carriers and make informed travel decisions. The final rule of reporting data for mishandled baggage and wheelchairs and scooters transported in aircraft cargo compartments issued by the Department of Transportation fills a data gap by collecting separate statistics for mishandled wheelchairs and scooters used by passengers with disabilities and transported in aircraft cargo compartments.
These actions build on a strong record of standing up for airline passengers. Under President Obama, the Federal government has provided a substantial boost to airline passenger rights and protections. Today’s actions build on rules issued in December 2009 and April 2011 aimed at enhancing airline passenger protections.
Please see attached fact sheet for more information.